VPN Icon Not Connecting?

April 10, 2020
Courtesy of: Andy Lam, Network 1 Desktop Engineer

 

Upon clicking your VPN icon, has it ever appeared to launch but never actually connected? Frustrating.

Next time that happens type “vpn” into the Windows desktop search (lower left hand side of your main screen) and select “VPN Settings.” This will lead you to the first screen shown on the right:

 

You will be able to launch your connection from right under “VPN” on the right or if you don’t see it there,

click “Dial-up” – sometimes your IT people hide it there.

 

 

Andy Lam Headshot

Andy Lam: Andy is a Dispatch Engineer with Network 1. In this role, he works with clients to help troubleshoot hardware issues so that they may work more effectively and efficiently.

Network 1 designs, builds and supports the IT you need to run your business more securely, productively and successfully. Whether you want to outsource all of your IT needs to a reliable, responsive, service-oriented company, or need to supplement the work of your internal IT staff, we will carefully evaluate where you are now, discuss where you want to go and implement and support a plan to get you there with as little interruption as possible.

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