Support when you need it

Most computer issues that people have are with their workstation, not the server or network. Doesn’t it make sense to have great desktop engineers – and plenty of them – in place to help with these issues? Also, let the engineers answer the phone directly - not some "go between" or "message-taker."

Network 1 only hires experienced desktop engineers with aspirations to become future leaders in the organization. We put client-centric knowledge at their fingertips and a seasoned engineer in with them – so they can “escalate” without leaving the team. The result? Fast response and thorough fixes.

A good help desk fixes 80% of the issues and escalates 20%. Our help desk fixes  92% of the issues. And those they can't fix get quickly escalated to network engineers.


Customer Thermometer - How Do We Score?

We always want to know what you think and how we are performing. One of the ways we capture this information is by using Customer Thermometer, a five second rating system that we send after every support interaction. Clients give us a 99% satisfaction rating (95% “Excellent”; 4% “Good”). Here are a few comments.

"My engineer was an excellent communicator and great at her job! Thank you so much for being so helpful and patient."
International Travel Guide Company
"The help desk tirelessly helped me connect my computer to the computer and was being patient and accommodating with my limited availability. Everything is in order, and I am very grateful."
Plastic Surgery Practice
"The team was helpful and quickly resolved my issues. I know it's your job, but you do it so well. We are grateful to have such a great company help us with our IT problems."
Estate & Trust Law Firm
"My engineer was an absolute pleasure to work with! He took care of the myriad problems I posed him thoroughly and efficiently. I really appreciate all of his help.""
Financial Advisory Firm
"My engineer helped me not once but twice this week. He is great at what he does and a pleasure to work with. He helped me in a time efficient manner, and I was able to recover important lost documents."
Employment Law Firm
"I am absolutely delighted with the exceptional service I received once again. It's always a pleasure to deal with professionals who consistently deliver top-notch service."
Nonprofit Organization

Extended Hours Support

  • 7 p.m. to 10 p.m. Monday through Friday
  • 7 a.m. to 10 pm. weekends and holidays
  • 1-hour call back
  • 365 days a year

We do not outsource this service: our clients work with the same people who help them day in and day out.

Peace of mind is knowing that your IT company is working…365 days a year.

"It was not an easy issue, and it took time to resolve, but the team made sure it was taken care of even if it was late."

Hospitality Consulting Firm


We would love to discuss how our Help Desk will be there to help you when you need it with quick, and accurate, answers.