Support when you need it

Most computer issues that people have are with their workstation, not the server or network. Doesn’t it make sense to have great desktop engineers – and plenty of them – in place to help with these issues? Also, let the engineers answer the phone directly - not some "go between" or "message-taker."

Network 1 only hires experienced desktop engineers with aspirations to become future leaders in the organization. We put client-centric knowledge at their fingertips and a seasoned engineer in with them – so they can “escalate” without leaving the team. The result? Fast response and thorough fixes.

A good help desk fixes 80% of the issues and escalates 20%. Our help desk fixes  92% of the issues. And those they can't fix get quickly escalated to network engineers.


Customer Thermometer - How Do We Score?

We always want to know what you think and how we are performing. One of the ways we capture this information is by using Customer Thermometer, a five second rating system that we send after every support interaction. Clients give us a 99% satisfaction rating (95% “Excellent”; 4% “Good”). Here are a few comments.

"Thank you so much to my engineer for your expert assistance in getting me back to work so quickly. She provided excellent service and was a pleasure to work with in solving my login issue."
Global Property & Construction Consultancy
"I have literally never had a bad experience with our Network 1 team. Today, my engineer helped me with a spam email, and I couldn't be happier with the service!"
Probate Law Firm
"My engineer was BEYOND helpful in getting several of my issues resolved! It has been a struggle with our new laptops, but he was able to help get me moving along again with the new setup."
Financial Advisory Firm
"Excellent service, quick response, and very helpful. He explained reason for my problem and how to prevent it in future. Thanks!"
Employment Law Firm
"My engineer is AMAZING. I originally reached out due to connection issues with the server. She quickly resolved the issue, and also corrected a second issue we've had for months. It had been taking up to 1.5 hours to upload radiology files and now they are uploading in 15 minutes. I am very appreciative of her!"
Medical Practice
"Quick turnaround and fully resolved problems. Give the team a raise – they are worth it."
Construction Company

Extended Hours Support

  • 7 p.m. to 10 p.m. Monday through Friday
  • 7 a.m. to 10 pm. weekends and holidays
  • 1-hour call back
  • 365 days a year

We do not outsource this service: our clients work with the same people who help them day in and day out.

Peace of mind is knowing that your IT company is working…365 days a year.

"It was not an easy issue, and it took time to resolve, but the team made sure it was taken care of even if it was late."

Hospitality Consulting Firm


We would love to discuss how our Help Desk will be there to help you when you need it with quick, and accurate, answers.