To achieve that high level of client and employee satisfaction, the Network 1 team lives by our 1-Damentals, which are 31 fundamental behaviors our team created to meet and exceed expectations internally and externally.

Network 1’s main goal is to delight our clients; after all, our continued success and growth depends on it. Our clients expect and deserve a quality product and courteous, attentive service.

Our team members are just as important. We are committed to attracting and retaining quality professionals, which is why we’ve worked hard to create a pleasant and rewarding culture. Our success over the years is largely due to how our employees and management team work together to serve our clients, all of whom do their jobs and deliver service according to these 1-Damentals.

  • Be Responsive. We respond to client and coworker issues quickly, even if actual work doesn’t begin immediately.
  • Communicate. All problems are eased with a little communication. We speak “non tech” to our clients, and we keep our clients and team members in the loop.
  • Follow up. We aim to call or email a client the next day to check in to reinforce our relationship.
  • Can-Do Attitude. We are willing to jump in and fix an issue with an upbeat manner and confidence the problem will get resolved even if it takes a while.
  • Show Enthusiasm. Enthusiasm spreads quickly and is helpful when a situation is stressful.
  • Be Hungry. We actively seek new learning opportunities to improve ourselves. There are no stupid questions. We show Initiative, get involved – even if it’s outside of our team, and don’t wait for things to come to us.
  • Be Punctual. We are on time for appointments, phone calls, meetings and promises.
  • Embrace Humor. IT is a serious business. We add humor, recognizing there is a time and place for it. Remember, the world has much larger problems than our own.
  • Make/keep commitments. We do what we say we’re going to do when we say we’re going to do it.
  • Deskside Manner. We are in the business of helping people, so we create a feeling of warmth and friendliness in every client interaction. We make working with Network 1 an extraordinary and memorable experience for our clients.
  • Focus. We give our clients our undivided attention.
  • Appearance counts. Doing what we do, we know the state of the server room reflects on us. That includes making our personal appearance a priority.
  • Listen. We practice active listening. Before jumping in, we wait for all the facts before making assumptions.
  • Be Humble. We ask our team members to check their ego at the door and hope they’re always willing to swap out a keyboard.
  • Take Exceptional Care of our Clients. We act in our clients’ best interest, even if it’s to our detriment.
  • Own it. We treat all issues as if they were ours, and we are part of the solution. We ask our fellow team members for what we need, and we take responsibility for our clients.
  • Find the Root Cause. Recurring issues are our industry’s biggest complaint. We dig deep to find and fix the root-cause problem. When we think it’s fixed, we reboot it and test it again.
  • One Company, One Team. There is no “them.” We are all in this together.
  • Expert Advice. Our clients value our knowledge, experience and expert advice. They rely on us to give them reliable solutions to their business problems. Sometimes the right solution for the client isn’t the best for Network 1, and that’s okay.
  • Man up. IT is 24/7. No one likes last minute, unscheduled requests, but we jump in when the client needs us.
  • Persistence. When the going gets tough, we dig in. If someone else figures it out, we learn what they did.
  • Fess up. We all make mistakes. The truth will come out, so it’s better coming from us than someone else.
  • Explore. Look for new opportunities to make the Network 1 experience better. Sometimes this is helping a bogged down peer, sometimes it is bringing a new solution to the table that makes our service better.
  • Details matter. We sweat the small stuff because it matters.
  • Earn the business. There are more than 800 companies in Atlanta that do what we do, and our clients can find another IT provider any time they want. We work to earn our clients’ business every single day.
  • Trust People. We assume people are inherently good, fair, honest, and want to do the right thing.
  • It’s a Marriage. We know client relationships will last 10+ years. Sometimes we sacrifice in the short term for the sake of the long term.
  • We’ve Got Your Back. We always get the other side of the story and don’t jump to conclusions.
  • Know Our Clients. We uncover what greatness means to our clients – personally and for their company. We share recommendations, ideas and solutions that help them make money, save money and get more customers.
  • Be Resourceful. We don’t get “stuck” in our small teams internally and don’t think or act small or parochially.
  • Prep and Plan. We think proactively and prepare to find the best solution and make things run smoother.


Interested in learning more about our culture and open positions? Send us a note and let us know what interests you.