Tuesday Tip: Troubleshooting Your AirPods

AirPods are the best. I know I use mine all the time for phone calls, at the gym and for my nightly walks. Then something frustrating happened, one Pod would just stop working and then that same Pod gradually kept decreasing in sound. For a while, I thought I was going deaf until I started doing some troubleshooting steps that I thought might help others.

  • The first one I tried was to ensure the volume was balanced between both Pods. Simply go to Settings>General>Accessibility>under “Hearing”, check and, if required, adjust the volume balance slider between the left and right channels.
  • Next I tried cleaning the Pods, thinking the speakers might be dirty. It is best to use a cue tip. slightly dampened cloth and a soft, dry, lint-free cloth. Stay away from employing soaps, shampoos and solvents or running your AirPods under water.
  • I then decided to check the battery level of each AirPod. Open your case lid with your AirPods inside and hold your case close to your device. Wait a few seconds to see the charge status of your AirPods with charging case. You will actually be able to see the charge level of each individual AirPod. When I did this, I noticed that one AirPod was fully charged and the other was almost out of battery. In this case, you should remove your AirPods from the case and use a cue tip to clean the inside of the AirPod holders to ensure that dirt is not preventing them from being fully charged.
  • Still having no luck, so I moved on to resetting the AirPods by opening the lid and press and hold the setup button on the back of the case for about 15 seconds, until you see the status light flashing amber and then flashes white. When you reset your AirPods, the settings for your AirPods also reset.
  • My last and final attempt was by fully repairing the AirPods with my device. I went into Bluetooth settings and selected Forget this Device in Bluetooth settings to remove my AirPods and start from scratch. Once I did that, I made sure that Bluetooth is on. Put both AirPods in the charging case and open the lid. Press and hold the setup button on the back of the case until the status light flashes white. Select your AirPods in the Devices list, then click Connect.
  • After exhausting all troubleshooting methods, I finally called Apple Support and there was nothing left other than to bring them to Apple if I wanted and pay to have them repaired (unless you were smart enough to have the warranty). Not exactly sure what happened to them, but my guess is I got caught in the rain with them on one too many times and they are not meant to get wet like that; so lessons learned. I bought a new pair and will be looking out for the storm clouds moving forward.
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Kristen Evangelista: In her role as Client Manager II with Network 1, Kristen is the liaison and main point of contact for clients in both the medical and financial professions. She is skilled at listening to her clients’ needs and acting as a liaison between them and the field engineers and support team.

Network 1 designs, builds and supports the IT you need to run your business more securely, productively and successfully. Whether you want to outsource all of your IT needs to a reliable, responsive, service-oriented company, or need to supplement the work of your internal IT staff, we will carefully evaluate where you are now, discuss where you want to go and implement and support a plan to get you there with as little interruption as possible.

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