Have you noticed that more and more companies seem to be doing their very best at hiding their toll-free phone numbers on their websites? Sometimes you need to talk to a customer service rep about a specific issue. Maybe it’s just me, but nothing is more frustrating than when I can’t find an 800# for a service provider.
The website does offer a service for a flat fee, whereby you can leverage a GetHuman rep to sit on hold for you, and in some cases, resolve the issue for you. Although I haven’t investigated this feature myself, I could see it being useful for very busy people who are juggling multiple tasks and don’t have the time to wait on hold since you are essentially paying someone else to do that for you. The company also claims to offer a refund on the service if you are not fully satisfied with the outcome.
Not my thing, but maybe of interest to you. In the meantime, save yourself a bit of time and headache when looking for an 800#.