Atlanta Financial Services Firm Trusts Network 1 for Proactive & Reliable IT Support

SITUATION

Founded in 2004, a strategic wealth advisory firm quickly realized they needed outside help to manage its IT. The firm’s leadership met with a few companies, one of which was Network 1. In the end, they decided to go with another firm that offered “a la carte” options and appeared to be less expensive. About two years in, the wealth firm was unhappy with the service they were receiving and realized the “a la carte” options were adding up to be more than the total solution offered by Network 1. They decided to make a change and called Network 1.

SOLUTION

Network 1 immediately went to work evaluating their IT infrastructure and made recommendations to simplify and improve their overall set up. As the firm has grown in the years since, Network 1 has expanded their systems, deepened their security and has been there to answer questions as they arose.

The firm’s CEO, stated, “We never have to question the quality of their work. Not only are they responsive when we reach out to them, but they are proactive in coming to us with ideas and solutions. They’ve gotten to know us well, so when they present options, they do it understanding what we want to see.”

Most recently, during COVID-19, they appreciated the proactive recommendations for dark web monitoring and other security protections since they had to quickly pivot to a remote work environment. The CEO also noted, “Our reaction to COVID and the impact to our business was minimal as a result of the work we have done with Network 1 over the years.”

RESULTS

According to the firm’s president, “Network 1 understands the financial services industry and its specific needs very well; one of the reasons we picked them originally was because they have expertise in legal and financial services, which gives them more insight into the issues we face.”

Network 1 continues to work closely with the firm to keep everything running smoothly and discuss new or enhanced services as needed. “I see them as an extension of my team and highly recommend them to other financial services firms who want an IT partner,” the CEO said.