Support when you need it

Most computer issues that people have are with their workstation, not the server or network. Doesn’t it make sense to have great desktop engineers – and plenty of them – in place to help with these issues? Also, let the engineers answer the phone directly - not some "go between" or "message-taker."

Network 1 only hires experienced desktop engineers with aspirations to become future leaders in the organization. We put client-centric knowledge at their fingertips and a seasoned engineer in with them – so they can “escalate” without leaving the team. The result? Fast response and thorough fixes.

A good help desk fixes 80% of the issues and escalates 20%. Our help desk fixes  92% of the issues. And those they can't fix get quickly escalated to network engineers.

 

Customer Thermometer - How Do We Score?

We always want to know what you think and how we are performing. One of the ways we capture this information is by using Customer Thermometer, a five second rating system that we send after every support interaction. Clients give us a 99% satisfaction rating (95% “Excellent”; 4% “Good”). Here are a few comments.

"My engineer was very helpful, fast, and effective in solving my IT issue. She explained what she was doing to solve the problem and checked additional things to make sure nothing else was contributing to the issue. Thank you!"
Homebuilding Company
"He went above and beyond to try to help me figure out the issues with my laptop. I appreciated his patience and understanding."
Nonprofit Organization
"His expertise and professionalism were evident throughout the entire process. He quickly assessed the issue and resolved it efficiently, ensuring a seamless experience."
Financial Services Firm
"My engineer was an incredible help with resolving many, many issues in my lengthy ticket. He was very communicative and provided a lot of important insight into the issues, whether by phone, email or through TeamViewer.
Law Firm
"I was not looking forward to getting a new computer because of all the changes that go along with it. This process was great! It didn't take up much time and everything was there and ready to go!"
Construction Company
"My engineer is a rock star! I loved the fact that he showed me step-by-step what to do and got one drive, email, teams, and printers set up extremely quickly."
Nonprofit Organization

Extended Hours Support

  • 7 p.m. to 10 p.m. Monday through Friday
  • 7 a.m. to 10 pm. weekends and holidays
  • 1-hour call back
  • 365 days a year

We do not outsource this service: our clients work with the same people who help them day in and day out.

Peace of mind is knowing that your IT company is working…365 days a year.

"It was not an easy issue, and it took time to resolve, but the team made sure it was taken care of even if it was late."

Hospitality Consulting Firm

Clients Testimonials

"Network 1 is part of our team. They are quick to respond and resolve any issue we have. The team members of Network 1 are very knowledgeable and gracious. I would recommend them to anyone."

CFO
Construction Company

"We are exceptionally pleased with the services that Network 1 provides to our law firm. They are quick to respond and resolve any computer issues we may have. We appreciate their willingness to be available and accessible."

Administrator
Law Firm

"Network 1 provides essential services professionally, expediently and with a friendly approach. We have been on board with them for 9 years. If you are looking for a managed service provider for your company, I would recommend looking into their services."

IT Specialist
Human Resources & Benefits Consultants

“As a start-up, IT infrastructure and support was one of the most daunting parts of our launch, but Network 1 made everything seamless for us. As a financial services company, we have strict regulatory and compliance guidelines that Network 1 understands and appreciates.”

Partner
Wealth Advisory Firm

"Network 1 Consulting is a valuable part of our team, a true partner rather than a vendor - coaching us on what's best for our long-term goals. The work they do on our behalf serves to expand our day-to-day bandwidth and capabilities. Relying on Network 1's expertise allows our employees to focus on their strengths while giving us an increased depth and breadth of knowledge. We trust Network 1 to advise us and provide proactive guidance. They are responsive to our needs."

Director of Finance & Administration
Nonprofit Organization

"I have had a professional relationship with Network1 Consulting for more than 20 years, and I can unequivocally attest that they stand as the premier managed IT services firm in the Atlanta area. Without hesitation, I would confidently refer Network1 Consulting to any of my customers, friends, or business associates seeking top-quality managed IT services for their business. Their commitment to taking care of their customers is tops! I highly recommend their services."

CEO
Telecommunications Consulting Firm

"Network 1 is a great team to work with no matter what level of the organization you are working with. They are all very prompt and professional with the perfect splash of fun. I cannot thank them enough for their hard work and time!"

Operations Manager
Healthcare Law Firm
WANT TO LEARN MORE?

We would love to discuss how our Help Desk will be there to help you when you need it with quick, and accurate, answers.