Posts by David Gracey

  When your organization partners with a managed IT provider, the way support tickets are handled can make or break daily operations. While your MSP should do most of the work, it is still somewhat of a collaborative effort. That’s why you also need to understand how to handle IT support tickets. “A well-structured ticketing…

Technology decisions carry real weight for any organization. They can strengthen growth, control costs, or expose the business to risk. If you’re not an IT expert, it isn’t easy to make the right call. Even with clear data, 41% of businesses struggle to make decisions. A virtual chief information officer (vCIO) can help fill this…

  Most sources will tell you that the difference between professional IT services vs. managed IT services is quite straightforward. Usually, the definition is as simple as managed services provide long-term support, while professional services are project-based. This definition makes the difference seem less nuanced than it actually is. “The difference between managed and professional…

The term IT helpdesk is often used interchangeably with IT support. While an IT helpdesk is part of most IT support strategies, there are real differences between IT support vs. IT helpdesk services. Usually, this difference is a simple matter of technical expertise. “Hearing that IT support technicians are generally more experienced than people who…

  CloudSecureTech tells us that small businesses are 350% more susceptible to phishing attacks than large businesses. Part of the reason is that fewer SMBs take the kind of security precautions that larger businesses take. This is a result of both the assumption that smaller businesses are less of a target and a lack of…

  While the benefits of managed IT services are well-known, they are also somewhat underrated. Most business owners see managed IT as a purely technology-related investment. Fewer recognize why managed IT services offer benefits that go beyond technology. “In a world where business is conducted almost entirely digitally, improving your IT means improving your business…

You invest in talent. You invest in tools. But that investment is at constant risk if your IT support system isn’t layered correctly. An improperly tiered structure slows resolution, frustrates staff, and costs your business time you can’t afford to waste. Here’s why it matters: 45% of customers say the most frustrating support experience is…

  The remote access solution market is expected to grow significantly, projected to reach $8.65 billion by 2031, with a CAGR of 19.4% from 2024 to 2031. That forecast underscores the skyrocketing demand for flexible, cost-effective ways to handle IT challenges. “Empowering teams with remote IT support isn’t just a strategy—it’s how modern businesses thrive…

 For many small and mid-sized businesses (SMBs), maintaining strong IT infrastructures while controlling costs and concentrating on core business functions is a big challenge. Interestingly, a recent survey revealed that 27% of small businesses outsource to enhance efficiency, underscoring the growing trend of leveraging external expertise to streamline operations. By partnering with specialized IT…

  According to a Gartner survey, 87% of senior business leaders say digitalization is a top priority for their organization. Have you ever felt like your company’s tech investments are going nowhere fast? If so, you’re not alone. Many small and mid-sized businesses pour money into software and hardware without seeing any tangible return. The…

  When your employees can’t get quick solutions, productivity stalls. Deadlines get missed, customer requests pile up, and the entire system goes into reactive mode. Research shows that each minute of IT downtime can cost thousands of dollars in lost revenue and productivity. Worse yet, unresolved issues tarnish morale—people grow tired of waiting for fixes,…

  45% of businesses that outsource their IT do so to save money. Although cost savings are one of the key benefits of outsourcing IT services, it’s not the only one. Plus, focusing too much on cost can steer you toward an IT outsourcing company that may not be the best fit for your needs.…

Reports indicate that 78% of businesses worldwide are facing a tech talent shortage. Given that number, it’s unsurprising that 75% of SMBs outsource their technology to a managed service provider (MSP) in some capacity. The only problem is that there are managed service challenges that business leaders must anticipate. “Understanding the possible challenges is your…

  Managing your IT infrastructure in-house can be both costly and time-consuming. Many businesses struggle with soaring costs, outdated systems, and security vulnerabilities. That’s why, as your business grows, so does the importance of managed IT services. “Managed IT services significantly reduce costs while enhancing security and the scalability needed for business growth.”  – David…