By David Gracey

Cynthia's corner Pop-Ups 1It’s been way too long since we have made a journey to Cynthia’s Corner. For those of you who have been waiting on the edge of your seats for the next thrilling edition of the technology problems experienced by my mother-in-law, the wait is over!

When we last visited Cynthia’s Corner, the “blueness” had taken over her computer. Things have been relatively quiet lately. But I got a panic call recently saying that her mouse was jumping all over the place. Being the calm professional that I am, I shouted “get out of the house!” But then she said it was her computer mouse having the problem and the “pointer” (her term, actually very accurate) was jumping around the screen when she moved the mouse.

Cynthia's corner Pop-Ups 2After a little bit of digging I determined Cynthia had some malware that needed to be cleaned up. Related to computer viruses, malware is software that generally tries to sell you something or installs pop up ads in your browser. It’s annoying at best and brings your computer to its knees at worst. In this case, Cynthia had clicked on a popup that was a fake anti-virus notification. Many websites have these embedded either by design or they’ve been hacked. Getting rid of malware can be done but takes some time to run the scans and reboot a few times. Occasionally, the computer will have to be wiped clean and everything reloaded, but that’s the exception, not the rule.

Whether you’re a doctor, lawyer or a stay-at-home grandmother, here are a few simple steps to stay problem-free:

  • Update Windows: Make sure your Microsoft Windows operating system stays current. Click on Start > Control Panel > Windows Update to check when your computer was last updated. Microsoft releases patches each month and you should have your computer checked for updates daily. Changing the setting to Auto-Update is a good idea.
  • Anti-virus software: A great way to stay bug-free is if you have a good anti-virus program (McAfee, Kasperski, Norton) and it stays current. Usually these programs have a small icon in the system tray, near the clock, that you can click on and view the status.
  • Browser protection: Most anti-virus software has a “browser plug-in,” which is an option when you install the anti-virus program. The browser plug-in will scan all websites you visit and make sure they are pop-up and malware-free. Just know that it can block some legitimate pop-ups as well.

So stay away from jumping mice and the blueness and you’ll be happily using your computer like Cynthia.

David Gacey-Network 1 ConsultingDavid Gracey
David founded Network 1 in 1998 with a vision of building an IT support company dedicated to delivering top-notch support to small businesses in Atlanta. David sets the tone for Network 1 and is responsible for all aspects of the business.
dgracey@network1consulting.com or 404.997.7656

Network 1 Consulting is a 16-year-old, IT Support company in Atlanta, GA. We become – or augment – the IT department for law firms and medical practices. Our IT experts can fix computers – but what our clients really value are the industry-specific best practices we bring to their firms. This is especially important with technology, along with regulations and cyber threats, changing so rapidly. We take a proactive approach to helping our clients use technology to gain and keep their competitive advantage.

4 Comments

  1. […] your mouse.  This little guy (pictured) holds a special place in my heart as he was used in one of David’s tips and I always chuckle at the sight of the little […]

  2. Tuesday Tip: Is Your PC Sharing Your Information? on November 4, 2014 at 3:07 pm

    […] For other great tips on security; check out some of our previous posts: Stronger Passwords and Malware and Viruses. […]

  3. Rowan Gonzalez on February 17, 2015 at 7:57 am

    Good that you were able to discover the malware and remove it. Thanks for sharing your experiences and solutions :-).

  4. […] screen just all of a sudden starts jumping around.”  (Speaking of ‘jumping’ see related Cynthia’s Corner – “My Mouse is Jumping” […]

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