By Richard Stokes Staying organized is a tough task these days. We’ve all got some degree of family/personal commitments, volunteer opportunities and then of course our day jobs. Then we get sucked in to social media, emails, texting and fads like Pokémon Go. Frankly, it’s amazing that we manage to stay on top of anything.…

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by Richard Stokes Remember the old adage: “If a customer has a negative experience they are 10 times more likely to tell others about it than if they’ve had a positive experience.” Even if you don’t remember the number being ‘10x’ you probably remember the point. I consider myself to be an optimist; unfortunately, human…

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NFMGMA March 2016 Educational Session  CULTURE – It’s Not Just in a Petri Dish Anymore! And OPERATIONAL IMPROVEMENT – What Does it Really Take? Is it Even Really Possible? Ken Hertz, FACMPE – Principal, MGMA Health Care Consulting Group by Richard Stokes What’s better than winning the lottery? Winning the lottery twice! Well, pack your…

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