NFMGMA July 2013 Educational Session – A Day in the Life! – Let’s Get the Good Ones and Keep Them!

Susan Childs, FACMPE – Evolution Healthcare Consulting

by Richard Stokes

I am definitely not an expert on hiring talent and identifying the best candidate but I think we can all agree that at one point or another we’ve all worked alongside someone that has really stood out as an exceptional employee and thought – if only I could clone that person!  So, on that note (not cloning) – for the July’s NFMGMA meeting we are going to be hearing from Susan Childs, FACMPE from Evolution Healthcare Consulting.  Susan is going to be talking to us about how to better establish and maintain the maximum level of patient care by identifying and leveraging the most qualified professionals that are out there.

Susan goes on to tell me that the bigger picture is for us to get to as close as we can to the perfect world by hiring the best person for the job, knowing the most important legal aspects to consider and then how to keep those great employees.

Having worked in healthcare for more than twenty years, Susan brings a lot of knowledge and experience to the table.  In her career she has covered areas such as Interim Practice Administration, New Start Up/Transition, Patient Centered Medical Homes, EMR Selection, Patient Flow, Staff Workflow and Training, to name a few.

Susan says that this topic of “Getting the Good Ones and Keeping Them” is so important today because many medical offices are looking at leaner staff.  Furthermore, each employee is getting more closely evaluated on their potential and their ability to successfully multi-task, all while keeping the patient first and foremost.

Some of the action items that she hopes we will all leave with are:

  • How to observe your current staff and see where the gaps are that may need to be fine-tuned.
  • Look at the potential of each of your employees, including the SATISFIED ones….they are the most apt to be recruited away from your office.
  • Ensure that all actions that are taken are legal and all required forms are being completed.

This is going to be an interactive meeting that is going to give us all some good ideas and resources that we can use.  Susan also says that sometimes the best and most practical advice comes from your peers and colleagues.  So during the meeting she is hoping that we’ll all share our own experiences and learn from each other.  After all that’s one of the great benefits of being a part of the MGMA (meeting your peers and learning from each other).

If you haven’t already registered for this month’s event, what are you waiting for?  Feel free to share this with your peers and colleagues and invite them to attend as well.  North Fulton MGMA.  I hope to see you all there.


Network 1 Consulting is a 15-year-old, IT Support company in Atlanta, GA.  We become – or augment – the IT department for professional services companies: law firms, medical practices and financial services firms.  Our IT experts can fix computers – but what our clients really value are the industry-specific best practices we bring to their firms.  This is especially important with technology, along with regulations and cyber threats, changing so rapidly.  We take a proactive approach to helping our clients use technology to gain and keep their competitive advantage.

Richard Stokes: As the Director of Sales for Network 1, Richard identifies “future” clients that can benefit from the support of an experienced, outsourced IT team. He helps clients and prospects find technology solutions they need to achieve better productivity and efficiency so they can focus on making money and growing their businesses.

Network 1 designs, builds and supports the IT you need to run your business more securely, productively and successfully. Whether you want to outsource all of your IT needs to a reliable, responsive, service-oriented company, or need to supplement the work of your internal IT staff, we will carefully evaluate where you are now, discuss where you want to go and implement and support a plan to get you there with as little interruption as possible.

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