Medical Kiosks: In Practice

by Richard Stokes

medical-kioskAs recently mentioned in my Top 5 Medical Trends for 2012, this year will see a continued interest and deployment by healthcare providers into kiosk type technology. Here are some of the benefits that one local practice has seen since deployment.

Gwinnett Center Medical Associates in Lawrenceville, GA has been using Phreesia since June 2009 to check-in 500 patients per week.

Increased copay collections
Since that time, Gwinnett CMA collected 95% of its patient copays, amounting to two additional copays per physician that went uncollected every day prior to implementation.

Decreased accounts receivable (A/R)
Using self-service check-in to collect patient balances and verify insurance eligibility has contributed to a 7% increase in collections at Gwinnett CMA.

Easier credit card processing
The staff has saved 6-8 hours a week by eliminating interruptions related to collecting payments. The practice administrator can easily balance statements with the simple flat fee pricing. They know exactly what they’re paying for each month, without having to worry about constantly changing processing rates and equipment rental and statement fees.
The following are some additional benefits experienced by practices in the state of Georgia:

Interactive health education content
“My patients appreciate the educational content tailored to their needs. With Phreesia’s EMR integration this will be a must for all patients!”
Covenant Family Medicine,
Dacula, GA

Improved efficiency
“Every physician should use Phreesia in their practice. It has made it easy for me to evaluate my patient history. It has made my receptionist very efficient. Eligibility verification is very accurate and time saving. My patients love electronic check-in.”
Jatin Pithadia M.D. P.C.,
Columbus, GA

Network 1 Consulting is a 14-year-old, IT Support company in Atlanta, GA.  We become – or augment – the IT department for professional services companies: medical practices, law firms and financial services firms.  Our IT experts can fix computers – but what our clients really value is the industry-specific best practices we bring to their firm.  This is especially important with technology, along with regulations and cyber threats, changing so rapidly.  We take a proactive approach to helping our clients use technology to gain and keep their competitive advantage.

Richard Stokes: As the Director of Sales for Network 1, Richard identifies “future” clients that can benefit from the support of an experienced, outsourced IT team. He helps clients and prospects find technology solutions they need to achieve better productivity and efficiency so they can focus on making money and growing their businesses.

Network 1 designs, builds and supports the IT you need to run your business more securely, productively and successfully. Whether you want to outsource all of your IT needs to a reliable, responsive, service-oriented company, or need to supplement the work of your internal IT staff, we will carefully evaluate where you are now, discuss where you want to go and implement and support a plan to get you there with as little interruption as possible.

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