Desktop / Laptop Support
People using their computers to get work done. That’s where the rubber meets the road for our clients. Perhaps it’s an attorney reviewing a contract, a doctor reviewing patient history or a real estate professional compiling a portfolio. Whoever it is, they need to be up and running.
Focus on Monthly Clients: We don’t get distracted by emergencies from “as needed” clients… because we don’t have any. All of our clients are on a monthly plan and get all of our attention.
Experienced Engineers: We hire nerds with a personality. They love to help people and solve problems. All have advanced IT certifications; 90% have 15+ years of IT experience; and 100% have excellent “deskside manner.”
Teams: Each client has a primary engineer who is backed up by a team plus a Support Desk. There is depth and breadth to handle projects, vacations, emergencies, etc.
Response Time: Our goal is to respond to all issues within 10-15 minutes. This is an ideal that we can’t reach 100% of the time but talk to our clients and ask them how we do.
On-site Support: No matter how good and responsive a Support Desk is, nothing takes the place of face-to-face help. That’s why we always include some on-site time into every plan we offer to our clients.
Technology Quarterback - No Finger Pointing: Ever get stuck between two service providers who blame each other for a problem? This won’t happen with us. We own the problem and engage others on behalf of our client until the problem is fixed.
Here are three of the most popular Tuesday Tips: