Support when you need it

Most computer issues people have are with their workstation, not the server or network. Doesn’t it make sense to have great desktop engineers – and plenty of them – in place to help with these issues? Also, let the engineers answer the phone directly - not some "go between" or "message-taker.

Network 1 only hires experienced desktop engineers with aspirations to become future leaders in the organization. We put client-centric knowledge at their fingertips and put a seasoned engineer in with them – so they can “escalate” without leaving the team. The result? Fast response and thorough fixes.

A good help desk fixes 80% of the issues and escalates 20%. Our support desk fixes  92% of the issues. And those they can't fix get quickly escalated to network engineers.

 

Customer Thermometer - How Do We Score?

We always want to know what you think and how we are performing. One of the ways we capture this information is by using Customer Thermometer, a five second rating system that we send after every support interaction. Clients give us a 99% satisfaction rating (95% “Excellent”; 4% “Good”). Here are a few comments.

“I love how you guys educate us while working on things and fixing stuff for us. Network 1 is the best. Thank you guys for being awesome.”
Georgia Probate Law Group

“The Network 1 support team is so knowledgeable and helpful at all times.”
Plaza Services

“I call in all the time for many reasons and I can’t think of one time where a resolution was not found and when the engineer did not follow up to ensure the issues was corrected.”
The Orlando Firm

“Love the Network 1 team! Always super responsive and helpful.”
The Providence Group

“Every time I call I get professional courteous help. I can't thank ya'll enough because I am not computer literate. Thank you for not making me feel stupid!”
Gastroenterology Specialists of Gwinnett

“As always, Network 1 is the best. I have never called when someone was unable to help me. Always an answer and assistance. That about says it all from someone who is not very computer savvy.”  
 Gwinnett Pediatrics

Extended Hours Support

  • 7 p.m. to 10 p.m. Monday through Friday
  • 7 a.m. to 10 pm. weekends and holidays
  • 1-hour call back
  • 365 days a year

We do not outsource this service: our clients work with the same people who help them day in and day out.

Peace of mind is knowing that your IT company is working…365 days a year.

"It's Saturday morning and I'm in NYC unable to get into my network. I sent a quick email to support, got a response in less than 10 minutes and the problem is now resolved. Your team is EXCEPTIONAL!"

John Oglesby, Principal – West Paces Advisors

WANT TO LEARN MORE?

We would love to discuss how our Support Desk will be there to help you when you need it with quick, and accurate, answers.