AT&T Wireless is Abysmal

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Like many businesses, Network 1 is highly dependent on its cell phones. Our engineers are on their phones 2,000+ minutes every month. It’s critical to our business. Providing quick responsiveness and resolving problems expeditiously hinge on our ability to have top quality cell coverage.

The January 2011 edition of Consumer Reports has ranked AT&T the worst wireless carrier. AT&T was the only carrier with scores that dropped significantly in Consumer Reports’ satisfaction survey of their readers. AT&T is now positioned in last place overall and in almost every market they rate, including Atlanta.

Digging into the numbers, the news only gets worse for AT&T. There were 5 national carriers rated by the organization: AT&T, Verizon, Sprint, T-Mobile and U.S. Cellular. AT&T rated worst overall and at the bottom of the list. Their overall score was a 60 out of 100 while the other four carriers ranked 69 thru 82. But worse than that, they were last in every single category rated: voice, text, data, email, etc.

Since switching over to AT&T from Verizon over 2 years ago, we’ve had significantly higher dropped calls and poor reception quality. AT&T has an exclusive contract with Apple to provide the iPhone and we needed the iPhone in order to support our client base. Since Verizon didn’t have the iPhone we were forced to change carriers. Since that switch I experience one or two dropped calls each day. It’s very frustrating and there have been more than one occasion when I have wanted to throw my phone out the window.

Based in Atlanta, Network 1 is a provider of IT managed services to small and mid-sized businesses.

Tony Rushin Headshot

Tony Rushin: In his role as VP of sales & marketing, he is responsible for hiring, managing and coaching the sales team and always staying on top of (and meeting) the needs of clients. Under his leadership, the company has steadily grown each year.

Network 1 designs, builds and supports the IT you need to run your business more securely, productively and successfully. Whether you want to outsource all of your IT needs to a reliable, responsive, service-oriented company, or need to supplement the work of your internal IT staff, we will carefully evaluate where you are now, discuss where you want to go and implement and support a plan to get you there with as little interruption as possible.

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