Network 1 has all of the technology partners and certifications that you expect an IT Support company to have: Microsoft, HP, Dell, SonicWALL, Cisco, APC, Barracuda, etc.
These partnerships and certifications are the table stakes: you need these just to sit down at the IT Support table.
Our clients say the most valuable work we do with partners – and what sets us apart from other IT Support companies – is the following:
Owning / Quarterbacking Issues – No Finger Pointing: Not sure what the technology problem is? That’s okay; it doesn’t matter. We own it for you and engage others on your behalf until the problem is fixed.
Referring Top-Notch Service Providers: We’ve been part of the Atlanta business fabric since 1998. Over that time we’ve compiled a short-list of service providers, or partners, that are outside our scope of services and outstanding at what they do. When we think a partner can help a client, we introduce them. Here are a few important points about our referrals:
- Our #1, #2 and #3 criteria: Will the partner do a great job for our client?
- Our short-list has technology providers (phones, telecom services, cabling, etc) and business services (HR, payroll, consulting, marketing, etc).
- We vet partners through practical experience: if they help our clients they make us look good.
- Our short- list isn’t static. The partner has to keep doing high-quality work to stay on the list.
Our unique way of working with partners is another way we deliver Worry Free IT.
Here are three of the most popular Tuesday Tips from 2016: