People using their computers to get work done. That’s where the rubber meets the road for our clients. Perhaps it’s an attorney reviewing a contract, a doctor reviewing patient history or a real estate professional compiling a portfolio. Whoever it is, they need to be up and running.
Focus on Monthly Clients: We don’t get distracted by emergencies from “as needed” clients… because we don’t have any. All of our clients are on a monthly plan and get all of our attention.
Experienced Engineers: We hire nerds with a personality. They love to help people and solve problems. All have advanced IT certifications; 90% have 15+ years of IT experience; and 100% have excellent “deskside manner.”
Teams: Each client has a primary engineer who is backed up by a team plus a Support Desk. There is depth and breadth to handle projects, vacations, emergencies, etc.
Response Time: Our goal is to respond to all issues within 10-15 minutes. This is an ideal that we can’t reach 100% of the time but talk to our clients and ask them how we do.
On-site Support: No matter how good and responsive a Support Desk is, nothing takes the place of face-to-face help. That’s why we always include some on-site time into every plan we offer to our clients.
Technology Quarterback – No Finger Pointing: Ever get stuck between two service providers who blame each other for a problem? This won’t happen with us. We own the problem and engage others on behalf of our client until the problem is fixed.